Frequently Asked Questions

Gootickets is part of Platinium Group, a company specialising in ticketing technology, with offices in Monaco and Barcelona. We provide official tickets to numerous sporting events around the world and are proud to include the following in our repertoire: Formula 1, MotoGP, Motocross and Tennis. Click here to find out more about us.

FIA usually confirms the event dates for the Formula 1 season in December, before the year of the new season begins. Similarly, FIM also confirms the dates for the MotoGP season at approximately the same period. Events which still do not have a confirmed date will have an indication text “TBC” (To Be Confirmed) next to the date displayed on the website. However, tickets for these events are already available for purchase.

As long as there is availability, yes you can add ticket(s) to your purchase. Please be advised that you should contact us to ensure that your additional order will be included in your previous one.

A handling fee is applicable to all events, and the amount is usually a small percentage of the price of the ticket. This is put into place to manage our costs and to provide you with optimal service.

Accessing these areas varies with each event. There are certain events that allow you to attend a Pit Lane Walk at the Formula 1 or MotoGP races before the start of the event. However, the availability of this service is up to the discretion of the event organisers. You should refer to our email communications for further information.

Access to concerts is often included with your event ticket, but this depends on the specific ticket type you purchase. In most cases, tickets grant access to concerts taking place on the day your ticket is valid for, provided your ticket includes entry to the area or zone where the concert is held. 

However, concert access and other inclusions may vary by event and ticket category. For full details or if you're unsure about what's included, please do not hesitate to contact our Customer Service team.

There are several ways to reach our Customer Service Team:
- Leave us a message via our Live Chat
- Call us (+33-1 82 88 27 34)
- Send us an email at [email protected]
- Reach out to us through our Social Media platforms

To change your email, you will have to contact our Customer Service to proceed with the change.

Upon completion of your online purchase, you will receive a confirmation email within a few minutes. Please do take note to check your spam folder as the email may be directed there instead of your primary inbox. Should you not receive any email from us, please contact us.

Yes, you can reach out to our customer service team by email at [email protected] or call +33-1 82 88 27 34. Provide your order ID and a clear idea on what you want to add. 

Seating together depends on several factors, including the type of tickets purchased and the event’s specific seating arrangements.

In general, all tickets should be of the same type (e.g. number of days) and category (e.g. adult tickets) to increase the chances of being seated together. This is due to the fact that the tickets belong to different categories and are issued in separate batches. However, seating allocation may also depend on the ticket dispatch for the specific event (for example, some events seat different ticket types in separate areas).

If you have multiple orders and would like your group to be seated together, please contact our Customer Service team. We will note your preference in the system and do our best to accommodate your request, although this cannot be guaranteed.

GooTickets is a ticketing provider, but we do not determine the specific seats allocated to us by event organisers.

 That said, you are welcome to share your seating preferences when placing your order. While we cannot guarantee specific seats, we will do our best to accommodate your request based on availability.

Reduced-price child tickets are available for some events and additional age restrictions may apply, restricting children under a certain age from attending. Certain product tickets may have their own specific restrictions, so please visit the GooTickets website, select the event of your choice, and check the product descriptions before purchasing any tickets.

We do not have the rights to sell tickets for disabled people. The best option to obtain this information and service is to contact the event organiser/circuit. They are the ones best equipped to answer queries with regards to accessibility for disabled people.

Cancellations are not accepted once the order has been confirmed. Please check our Ticket Insurance or Flexi-Booking to determine if you would like to safeguard yourself for unforeseen situations.

Once tickets have been received by the event organisers, they will be delivered to you via DHL. Each event has a different shipping timeline and you can check your invoice for the estimated delivery date.Do take note that tickets are usually delivered about 2-4 weeks prior to the event date, though there are certain races/ticket types that will deliver the tickets up to one week prior to the event. Should your race/ticket fall under this category, we will contact you to make arrangements for alternative options so as not to interfere with your travel plans. However, if you plan to depart earlier than 2 weeks before the event date, it is advisable that you contact our customer service team. This is to ensure that the arrangements to ship your tickets are handled correctly and efficiently.Once the tickets have been shipped, an email notification will be sent to you. This email includes a DHL tracking number and you can track the delivery of your parcel through this link. You will see the collection signature and name on the DHL website when your tickets arrive.

Yes, you need to be present to accept the delivery. Please be sure to provide a delivery address where you will be present during the day, as DHL only delivers during daytime. It is essential that you are available to sign for the tickets, and it is highly recommended that you use your office address instead of your home address.

Yes, you need to be present to accept the delivery. Please be sure to provide a delivery address where you will be present during the day, as DHL only delivers during daytime. It is essential that you are available to sign for the tickets, and it is highly recommended that you use your office address instead of your home address.

DHL’s policy is to deliver your order to the given address three times and should all three attempts fail, they will send the tickets back to Gootickets. We will send the tickets to you again when requested, but do take note that the additional shipping cost will be paid by you.

You will receive an email when your tickets have been shipped. This email contains a tracking code which you can use to follow the status of your package online.

If your tickets have yet to be sent out, you may change the delivery address. Please make your request for the change via email, but do take note that the change will not be official until you receive a written confirmation from us.

The cost varies depending on your shipping address. When you input your country/address on the checkout page, the delivery cost will be automatically calculated.

Yes, you do and this service usually costs €10

Should there be a justifiable reason for collecting your tickets on-site rather than having them delivered, you may choose the “Pick Up” option. When placing your order, the standard delivery method will be assigned and once the purchase has been made, please contact our customer service. They will help you with the changes required in the delivery method and you will then be refunded the difference between the two options.

Once you have received your tickets, they are your responsibility and we do not make any refunds for tickets being lost, stolen or damaged. In the event that this happens to you, we advise you to contact us. There is no guarantee that we can correct the situation as this will be the decision of the event organisers, but we will do our best to assist .

Yes, our payment platform ensures the safety and security of your payment details and personal information. There is an “SSL” (Secure Socket Layer) connection between the server and your browser, which signifies that the data has to be encrypted first before being transferred. This guarantees that third parties are unable to abuse your information. The encryption used is also of the highest possible level available today. Rest assured that your personal information is only used to execute your purchase.

We want to ensure a stringent procedure for your safety. As with most trustworthy ticketing companies, we adopt a rigid security process which consists of a security check when we receive a red flag for certain orders. There are various reasons as to why this could happen - an order with an exceptionally high amount of value or number of tickets, or an address that does not match between the one used for the credit card and the origin of the IP address. These irregularities will prompt us to execute a security check in order to prevent any possible identity theft or illegal use. This will lead us to implement an additional security measure by certifying the identity of the buyer by requesting for additional information that authenticates your identity.

There are three ways to make your payment: credit card, bank transfer, or account balance. For bank transfers, please email us with the order request, including your contact details and address for invoices. Thereafter, you will receive an invoice that will enable you to make the bank transfer. Additionally, there is also the option of instalment payments. This enables you to pay a fraction of the price in up to 7 separate payments. Please click here for further information regarding our instalment plan.

You will need to contact our Customer Service team by email ([email protected]) or telephone (+33-1 82 88 27 34) and ask for an invoice to be sent to you by email. Before contacting Customer Service, we kindly ask that you create an account on our website. In order to prepare your invoice, Customer Service will need to have the following information:
 

Yes, Gootickets offers an instalment payment option, allowing you to spread the cost of your tickets over multiple payments. This flexible plan enables you to pay a fraction of the price in up to 7 separate payments.
 

These are the options to implement if your payment wasn’t successful: 
- Use another credit card and try again 
- Check with your bank or financial institution to ensure that international payments are allowed/activated
- Check with your bank that you have a 3DS authentication active on your CC
- Opt for a different payment method 
- Get in touch with our customer service

Unfortunately, once an order is in payment error status, the debit will not be retried. If you'd like to purchase those tickets, you'll need to create a new order.

The currency charged to your card depends on the event. Please refer to the full list in point 5.9 of our Terms and Conditions. Do take note that should there be a discrepancy between the amount charged and the amount shown at check-out, this could be a result of fluctuating currency exchange rates.

We receive our tickets from different sources, and this process can lead to a difference between the price printed on your ticket and our selling price. This difference can be due to various factors, including when the tickets were purchased and the fact that we often secure them well in advance and in bulk to guarantee availability. Each event has its own pricing and logistical process, which can also influence the final cost.

Please rest assured that our goal is to provide you with a reliable and trustworthy service. The price of our tickets allows us to cover our operational costs while ensuring that we can continue to offer a wide range of tickets for sought-after events.

We encourage you to check our prices online – not only to ensure transparency, but also to compare with other ticket sources. At Gootickets, we always strive to offer competitive and fair pricing so that you can enjoy a great experience.

An account balance is a form of compensation offered to ticket holders when the promoter offers a refund for an event that is cancelled, postponed or behind closed doors. If you choose this option, you will receive a refund as an account balance to your account for the value of your tickets booked on gootickets.com. You can then use your balance to purchase tickets to events in the same currency as the one you originally purchased. Your account balance will be valid for 24 months from the issue date.

You will receive an email notification when your account balance is available in your gootickets.com account. To view your balance, simply log into your account by clicking on My Account, and then click on “My Account Balance”. If you want to use your balance, just visit the event of your choice in the same currency* and select the product you wish to purchase, then select account balance as payment method.

*You may only use your account balance with events that are in the same currency as the one you originally purchased.

Yes. Your account balance will be valid for 24 months from the issue date.

Yes. You can use your account balance for as many events as you wish until it runs out, provided that they are in the same currency as the event for which you originally purchased tickets.

*To check which events are available in the account balance currency, please refer to Section 5.9 in our Terms & Conditions.

Please refer to the Hotels tab of the event page that you are attending. We partner with booking.com to give you a great selection and there are a variety of hotels, suites and apartments in the area that you can consider.

This depends on the event that you are attending. Please refer to the product descriptions on the ticket shop as parking passes will either be on sale there as an individual product or issued together in ratios of tickets purchased. In certain events, parking may also be free. However, do take note that parking is excluded in your ticket, unless otherwise specified. For clarifications, please do not hesitate to contact us.

If camping is allowed on-site, there will be camping passes on sale in the ticket shop. Should you require further clarifications, please do not hesitate to contact us.

We have a hospitality department that is dedicated to assisting you with your requests. Please do not hesitate to contact them for assistance on customised experiences and packages. We form part of Platinium Group, a company specialising in ticketing technology. Our travel agency is proud to have many years of experience under their belt, specifically within the sporting hospitality industry. For travel packages, please contact Monte Carlo Travel.

We welcome any travel agencies and tour operators around the world to get in touch with us with regards to purchase of tickets. Furthermore, we are also proud to have our own affiliate programme. Please click here for more information.

Flexi-booking is an option that allows you to cancel your booking, switch grandstands or change races up to 8 weeks before the event. Additionally, if you choose to cancel your ticket, you will receive a full refund with a GooTickets account credit. A ticket without the Flexi option does not entitle you to any refund or the ability to change your order.

A Flexi-booking is designed to maximise your freedom, allowing you to change your order or get a full refund with GooTickets account credit up to 8 weeks before the start of the race. The Booking Protection Policy, on the other hand, offers cash-back to your bank account with valid claims up to 10 days before the race. For the full details please see the terms and conditions here. You can also see our comparison table here.

To use your Flexi-booking option, contact us using this form with “Flexi-booking claim” as the subject line. Once your request has been processed, you will receive an account credit for the full amount of your purchase which will be valid for 2 years from the date of issue.

You can use your Flexi-booking option for up to 8 weeks prior to the starting date of the event. Additionally, you can use your Flexi option a maximum of two times to do changes to your order.

Yes. Flexi-booking option allows you to make changes to your booking up to two times.

You can change to any race in the same currency within the two years from your order purchase. For grandstands, you may change to any grandstand up to 8 weeks before the start of the event*.

*Subject to availability.

Flexi option allows you to receive a full refund for the selected tickets up to 8 weeks before the start of the event. You will be refunded with a GooTickets account credit for the full amount of your order*. This account credit is valid for 2 years from the issue date and can be used to purchase tickets to any event offered on our website. Any purchase must be in the same currency as your original purchase.

*Tickets eligible for the refund are those with Flexi options only.

If the product you purchased is eligible for the Flexi option, you can still add Flexi option by contacting the Customer Service Team and paying an additional cost.

The maximum number of Flexi options allowed is the number of tickets added to your cart.

It is possible to add the Flexi option for only parts of your tickets, as per your needs. Not all tickets in your cart/order have to have the Flexi option. However, if you want to add the Flexi option at a later stage, you will be obligated to pay an additional cost.

Unfortunately, not all products are eligible for the Flexi option. For this reason, you may not see the Flexi option offer during check-out. If you need more information please contact our Customer Service Team.

Booking Protection provides coverage from the ticket purchase date until 10 days before the event or until your e-ticket has been uploaded to your account. This policy facilitates compensation of up to 80% of the event ticket price, capped at 550€ (VAT inclusive) per ticket, with a maximum claim limit of 1500€.

Please note that this policy is only valid should the ticket holder be unable to attend the event due to medical reasons.

Booking Protection allows a refund of up to 80% due to medical reasons up to 10 days before the race or until your e-ticket has been uploaded to your account. Premium Booking Protection provides a full refund of the ticket value until midnight (GMT +1) the day before the event starts.

For the full details please see the terms and conditions here. You can also see our comparison table here.

To utilise your Booking Protection, notify us of your medical issue and provide the necessary proof. Upon approval, you'll receive compensation of up to 80% of the ticket price, capped at 550€ (VAT inclusive) per ticket, with a maximum claim limit of 1500€.

See the Booking Protection Policy here.

You can use your Booking Protection for up to 10 days before the starting date of the event or until your e-ticket has been uploaded to your account.

Any incidents occurring within 9 days before or during the event itself will not be covered by this policy.

This protection applies specifically to the covered event and doesn't extend to other editions of the same event.

For some events, Booking Protection can be selected on a per-ticket basis, while for other events, it is available to purchase at a fee for the entire order.

It does not include any other seasonal or yearly recurring editions of the same event.

You will receive compensation of up to 80% of the event ticket price, issued to the original payment method.

Once your order is confirmed, Booking Protection cannot be added afterwards, it can only be added during the booking process.

For events where the booking protection is available per ticket basis, the maximum number of Booking Protections allowed has to match the number of products purchased. It is possible, however, to add fewer Booking Protections than tickets purchased.