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Flexi terms and conditions

Book your tickets with confidence as Gootickets offers you more flexibility if your plans change. Below are the terms and conditions applicable to the use of your Flexi-booking option.

1. Method of payment
You will receive an account balance of the full amount paid for the number of tickets that had the Flexi option. The money cannot be redeemed in any other way.

2. Terms of use

2.1 Flexi-booking option features
Your Flexi option may be used to change to a different product, race or to obtain a refund via account credit to your gootickets.com account. Flexi-booking allows you to make changes to your booking up to two times. Switching products is subject to availability.

2.2 Period of validity
You can use your Flexi option to change or cancel the selected booked tickets up to 8 weeks prior to the event. The Flexi option can be used a maximum of two times to change your order. 

2.3 Expiry date
Once the Flexi option has been used, an account credit will be issued for the value of your booking which will be valid for 2 years from the issue date.

2.4 Currency
Account credits can only be used for events with the same currency. If you’d like to check the event which is available in the currency of your credit, please refer to Section 5.9 in our Terms and conditions

2.5 Using your Flexi-booking
The maximum number of Flexi options allowed has to match the number of products purchased. It is possible, however, to add fewer Flexi options than tickets purchased.

In order to use your Flexi option, you must contact us using this form and a dedicated person from our customer care team will contact you as soon as possible.

If you have any questions regarding these terms and conditions, please do not hesitate to contact us at +442071672525 or via our contact form.

Please note that you can only select Flexi option during the check-out process for selected products and events.